Abstract:
Most responsible AI programs are built to protect the enterprise, not the end user. They prioritize compliance, legal safety, and documentation, which are essential, but they do not guarantee that AI works for the people who rely on it. The result is a widening gap between systems that are legally safe and systems that are human safe.
This session reframes responsible AI through the eyes of the people who feel the impact. It introduces AI TrustOps as a full lifecycle discipline that embeds trust where it matters most: at the point of human experience. Instead of treating oversight, transparency, and user understanding as afterthoughts, TrustOps integrates them directly into design, development, deployment, monitoring, and evolution. Participants will learn how to create AI systems that are lawful, reliable, usable, and aligned with the long-term needs of real people. They will walk away with a new lens for evaluating AI performance: not just what it does, but how it shapes trust, confidence, and safety at scale.
Session Overview:
This session provides a practical and human-centered approach to building trustworthy AI. Attendees will explore the full AI lifecycle and identify where trust is built, lost, or never considered. They will learn how trusted AI experiences emerge when empowered people guide technology with discernment and purpose, keeping every system aligned with human judgment and human values. The session blends frameworks, examples, and guidance that leaders can apply immediately in product, AI, data, and innovation environments.
Three Key Takeaways:
Trust is not a policy statement. It is an experience shaped through design, communication, transparency, and consistent human oversight across the AI lifecycle.
Legally compliant systems can still erode user trust. End user experience must be treated as a critical layer of AI safety, quality, and long-term reliability.
AI TrustOps offers a structured way to unify governance, safety, usability, and human judgment into a single operational discipline that supports both innovation and responsibility.
Michelle Pruitt is instrumental in guiding Fortune 500 and SMBs to accelerate their digital transformation and modernize their business, while bringing Cloud and AI (Machine Learning and Predictive Analytics) to the forefront. As Senior Director of SAP's, Customer Value and Success Team, Pruitt's passion for technology and customer advocacy has ignited workplaces to increase productivity and profitability while building a success story that fosters innovation and a competitive edge. Her accomplishments as a trained mediator, certified life coach and storyteller has fostered broad innovation with top leaders, helping them tap into their unrealized potential and impact by connecting technology, people and situational environments.
Speaker "Michelle Pruitt" Details Back 
