Powering Amazon's Customer Obsession with AI: A Transformative Journey"

AI/Ml + GenAI This session outlines the approach Amazon.com takes to apply AI/ML across core operations and new business launches. Sharing specific examples from Amazon.com's consumer/retail and other businesses, we explain how AI/ML, and Generative AI helps Amazon.com deliver the best customer experience possible while improving efficiency and lowering cost. We also share the lessons the Amazon.com teams have learned across the cultural, process, and technology aspects of building and scaling ML capabilities across the organization
Who is this presentation for?
"executive-level overview" intended for senior leaders.
Prerequisite knowledge:

What you'll learn?

Ankur Shukla is a Global AI/ML & GenAI Practice Lead and Principal ML Scientist at AWS, with over 18 years of experience delivering scalable AI solutions. He holds an MSE from Arizona State University and leads AWS Professional Services' global AI/ML practice. Under his leadership, his team of 120+ specialists has delivered $500M+ in strategic impact across retail, sustainability, logistics, and enterprise cloud solutions. A trusted CXO advisor, he specializes in turning complex business challenges into high-performing ML systems.