Speaker "Anish Agarwal" Details Back



Commercializing AI: Focus on Better Customer Experience, NOT Better Algorithms


Executives across all industries have recognized the impact that Artificial Intelligence and Machine Learning can have on optimizing every part of their businesses. So why are so many companies struggling to capitalize on the power of these capabilities? The answer often lies not in the effectiveness of the algorithm, but in the disconnect between the teams that manage customer experience and the data science/engineering functions in large organizations. In this talk, we will explore a few examples of successful and challenged deployments of AI and offer a perspective on how to deliver on game changing AI by starting with the customer, not the math.


Recognised as Top 100 influential Leaders in Asian Analytics Industry and Top 40 under 40 Data Scientists in India, Anish is a professional with over 19 years of experience with exceptional expertise of delivering value through innovative use of data across a spectrum of industry verticals. An informed opinion Leader and the go-to person in the field of Data Analytics, Data Visualisation, Strategy Design, Thought Leadership, Financial Modelling, Artificial Intelligence, Machine Learning, Natural Language Processing (NLP) and Robotics Process Automation (RPA), Anish is a trusted expert who has moved and inspired people and organisations with innovative ideas, scaling them into sustainable change not just in one company but in an industry, niche or across an entire ecosystem, globally. He is on panel of a number of AI themed industry bodies and has authored several papers on various subjects related to Artificial Intelligence and advanced Data & Analytics. He is also a member of the advisory board of an AI start-up and colleges/ universities intending to set-up structured courses on Data Science and Artificial Intelligence. He is an alumnus of Harvard Business School and MIT Sloan Business School and is also a visiting guest faculty in a number of tier 1 colleges and universities in India.