Speaker "Jan Neumann" Details Back
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Name
Jan Neumann
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Company
Comcast
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Designation
Data Science Team Lead
Topic
How Comcast uses Data Science and Machine Learning to improve the Customer Experience
Abstract
At Comcast we use data science and machine learning for many different applications which directly or indirectly impact the customer experience. For example, we use machine learning algorithms to make it easier for our customers to find the content they love via personalized content discovery algorithms and the voice remote on the X1 set top boxes. We also apply data science to optimize capacity planning, and predictive caching at the global network scale. In this talk I will give an overview of some of the recent work that combines machine learning with big data processing to improve both the visible and invisible aspects of the customer experience.