How are chatbots becoming digital transformation control towers?

How are chatbots becoming digital transformation control towers?

Gaurav is a Principal Architect for ServiceNow, based out of Santa Clara, CA. In his role, Gaurav leads the entire Conversational and Analytics platform for ServiceNow, focusing on building a generic platform, performance, scale, and continuous innovation by using Machine Learning and other related technologies. His areas of expertise include enterprise data design, systems integration, migrating native applications to the cloud. Gaurav has over 15 years of software development and architecture experience and has worked for Cisco before ServiceNow.