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Speaker "Christine Gabbard" Details Back

 

Topic

Autodesk Virtual Agent: How to build a sustainable & scalable conversational AI program

Abstract

Building a conversational AI is a complex business initiative involving more than just the technology. How can you put a program in place to ensure long-term success and growth for your business? The Machine Assistance team at Autodesk developed and implemented Autodesk Virtual Agent (AVA), an intelligent agent, almost 2 years ago. In this session, Christine Gabbard, Project Manager of the Machine Assistance team, will share lessons the team learned on how to build a sustainable program for a conversational agent, including managing scope, creating a persona, developing processes for data, and building a sustainable team.

Profile

Project Manager at Autodesk for Artificial Intelligence and Machine Learning innovations aimed to improve our customer's journey. Christine has over 20+ years of professional technical experience developing, testing and managing tasks and schedules while leading technical teams.