Speaker "Krish Ramineni" Details Back



Using NLP and ML to Optimize Customer Experience


Every time your sales, marketing, and support teams interact with customers, it's an opportunity to provide an excellent experience. Customers are engaging you with your organization and brand on multiple channels both directly and indirectly. Phone, email, live chat, website, or social media generate millions of conversational data points that were previously a black box. With the help of NLP and ML techniques, we can start to break down these conversations and build automated workflows. Learn how we've used custom data sets and training models at to bring AI to our customer facing teams.



Co-Founder & CEO @ Working on Conversational AI centered around call analytics and monitoring software. Previously in product management at Microsoft. Areas of work specializing in NLP, reinforcement learning and other aspects of machine learning for enterprise Saas.