Speaker "Mahi De Silva" Details Back



Using Conversational AI to combat the impact of COVID-19

Abstract the world leader in Conversational AI, is the first and only enterprise-class AI-driven omni-channel messaging platform, with over 500M users and over 9B interactions across all three pillars of digital marketing: web, social media and search. When the COVID-19 pandemic hit, our team turned our attention to helping governments, health agencies and NGOs deliver critical information to millions of people around the world, and to engage them in automated conversations to measure the most pressing issues. We also partnered with key players like Facebook, Google and Zendesk to deliver these services at hyperscale. A great example of this work can be seen at, where in collaboration with the Government of India and the Ministry of Health we deployed AI powered digital assistance on their website, Facebook, Facebook Messenger, and Google Search and Maps. These systems that have engaged more than 10 million people, provide real-time, critical information about COVID-19 and connect citizens with more than 11 thousand food banks and shelters locations across India. Additionally, we’ve helped commercial customers automate customer care interactions, dramatically reducing the burden on human agents by as much as 60%. This has been especially helpful in enabling social distancing in call centers that are typically house agents in tight quarters.
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Mahi de Silva is the Co-Founder and CEO of, the world leader in conversational AI, delivering consumer/citizen/constituent engagement that is immersive and persistent - with tools to measure, optimize and manage the full lifecycle of a brand experience. Mahi has long been an influencer in how companies leverage technologies to improve business performance. He began his career with Apple in 1989, and prior to founding, he was a co-founder and CEO of AdMarvel Inc, a mobile ad platform that enables publishers and operators to source, manage and track advertising from any ad network. After Opera Software ASA acquired AdMarvel in 2010, Mahi served as CEO Opera Mediaworks, the world’s largest independent mobile advertising platform with annual revenues of more than $500M.