Speaker "Helen Yu" Details Back



What Leaders Need to Know About the Role of Artificial Intelligence and the Customer Experience


In this riveting talk by one of the world’s most respected technology thought leaders, discover AI’s role in forging a deeper customer experience. A recent Gartner study says U.S. insurance brands “are falling behind in providing a more holistic digital experience for customers.” Why, in an era when customers are more willing to share information, are insurance and financial services firms not fully embracing the advantages of AI?


Helen Yu is founder and CEO of Tigon Advisory, a CXO-as-a-Service growth accelerator. She has led multibillion-dollar revenue growth for Fortune 500 enterprises, including Oracle, Adobe and Marketo. In her words: “Let’s look at AI as a way to meet the customer where they are, in the moment they are in, and with an anticipation for what they need.”
Central to Ms. Yu’s belief is that real growth thrives at the crossroads of #tech and #humanity. AI, she contends, resides there as well. Ms. Yu outlines what C-suite executives and board members in the insurance and financial services sector should know about AI in order to thrive in the Trust Economy. A prominent contributor to tech innovation, Ms. Yu was dubbed a Top 10 Global Influencer in Digital Transformation by IBM and a Global Top 10 Marketing Thought Leader by Thinkers360.