Kore.ai announces pay-as-you-go pricing for low-code AI chatbot development Posted on : Aug 19 - 2022

Startup Kore.AI Inc. said today it’s making its “low code” conversational artificial intelligence tools available on a pay-as-you-go basis, expanding their availability to smaller businesses.

Backed by Nvidia Corp., Kore.AI offers tools that can be used by companies to easily build AI chatbots or virtual assistants for customer support. The key thing about its tools is that they’re low code, meaning users can build chatbots and AI assistants using a visual dashboard, with minimal coding required. That helps companies that lack expertise in AI to build chatbots quickly that can be embedded into their websites or applications, so they can deal with common customer queries.

Kore.ai says its Experience Optimization Platform can be applied to various use cases. For instance, it offers an AI-powered search engine that can be embedded into customer’s websites or employee portals, enabling customers and workers to search quickly for the information they need.

Under the hood, Kore.ai’s platform makes extensive use of natural language processing technology to analyze each request sent to the AI chatbots. That helps them to understand the customer’s intent and provide more accurate responses. Companies can customize the responses generated by their AI assistants based on factors such as the user’s previous requests.

Kore.ai’s technology was previously quite expensive, but with the launch of its pay-as-you-go service, it has suddenly become a lot more accessible. The company explained that it’s doing this to drive AI chatbot adoption among small and medium-sized businesses.

It believes there will be big demand for the new offering, because the agent experience has become more or less standard in the customer support industry. Because its tools are low code, smaller businesses won’t need to hire experienced developers to set up their AI chatbots either.

Kore.ai founder and Chief Executive Raj Koneru told SiliconANGLE that the company’s tech is typically used by larger enterprises. He said he wants to change that and make it accessible to anyone interested in exploring the power of conversational AI.

“Kore.ai has traditionally been focused on the large enterprise segment, especially Global 2000 customers, right from its inception,” Koneru said. “However, over the last 18 months or so, there has been a major uptake in the consumption of conversational AI across various use cases within a cross section of industries. Enterprises have started to identify various use cases and implement more sophisticated virtual assistants to support automation, improve customer experience, or agent efficiency or cut costs.”

Koneru said that trend prompted the company to extend its business model to make its platform more accessible to thousands of smaller firms interested in adopting AI. “That’s the reason behind launching our platform on a product-led growth model where anybody can come to our website, sign up completely self-service and start using our platform, without the need to talk to salespeople at Kore.ai,” he explained. “We expect to see a large demand in terms of the number of people coming and signing up for our platform in the coming days.” View more