The use of chatbots and voice-enabled assistants as a new way to automate business processes.

- Chatbots place in the travel industry: chatbot as a travel agent, chatbots as a support and marketing tool for travel agents. - Types of chatbots and ways of implementation: from small businesses to big companies. - Transition from text-chatbots to voice-enabled chatbots. Development of new actions for Google Assistant/Google Home.

Tech evangelist, speaker, entrepreneur and travel enthusiast, contributor for European magazines. Experienced programmer and technical lead, possessing a Master degree in Computer Science and three years of experience as a certified SAP HCM Consultant Human Capital Management). Marina Shumaieva is the Co-founder and CTO of CruiseBe, Inc. - one-stop shop marketplace and social network for cruisers & B2B end-to-end easily-customizable turnkey technology solutions for the cruise industry. Among Marina`s responsibilities are coordinating all technical aspects of the company, establishing the technical strategy and technological roadmap, programming algorithms and implementing innovative solutions. Speaker on major travel conferences: - Smart Travel Data Summit in Miami 2018 - EyeForTravel Digital Summit in San Francisco 2018 - The panel on Techstars Startup Week in 2018 - EyeForTravel North America in Las Vegas 2018 - Conversational Interaction Conference in San Jose 2019 - Analytics and AI in Travel North America, San Francisco 2019 (panel with Expedia) covering the topic about Machine Learning and AI chatbots in the travel industry, CruiseBe case study (together with travel industry leaders like Expedia, Booking, United Airlines, Marriot, Amazon, etc.) Marina``s quotes and CruiseBe products were featured in Washington Post, Dallas Magazine, Dallas News, Skift, USA Today, Tnooz, etc. Personal webisite: https://marinashumaieva.com/