AI in Hospitality

As Chief Technology Officer at Travelodge Hotels, the 2nd largest hotel chain in the UK, I had my R&D team looking at how we harness Artificial Intelligence to improve the experience for our customers and our shareholders. The sort of questions we were looking to answer with AI are: 1. Is this room clean? 2. Is this customer happy or sad? (physical hotel interactions and online interactions) 3. Is the price of the room optimised for profit? I am unable to share the specific details with your audience due to confidentiality but I am more than happy to share the problems, the solution patterns and the approaches we undertook.