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Speaker "Shahidul Mannan" Details Back

 

Topic

A new era of Customer Experience: How Predictive Analytics is transforming Customer engagement

Abstract

Innovation in Predictive Analytics is taking Customer Experience journey to a new level. Use of advanced analytics in predicting customer behavior, exploring customer and omni channel transaction data with machine learning, deep learning, NLP, NLU, and building new interactive capabilities based on Predictive Analytics and combined with Chat bots are re-shaping cognitive and efficient customer engagement and reshape effective marketing strategies. This session will cover technology and industry trends, business drivers, use cases and key challenges on the road to Predictive Analytics and AI adoption in the industry.

Profile

Shahidul Mannan is the Founder and CEO of MBS Analytics, also recently joined as Practice Leader and Head of Technology, TTEC Digital - leading Analytics, AI products and services. He is also the Chief Analytics Officer at Human Health Project. Most recently he was Vice President at TD Bank heading up InfoEx services – leading next generation Big Data Analytics services and delivery at the bank. Shahidul was with Dell EMC, where he led as Global Head of Big data and Analytics – leading all data assets and building next generation Data Lake and AI driven Analytics across enterprise, and Altisource, where he served as Vice President of Technology - responsible for all data management, big data, business intelligence and advanced analytics, developing Fintech analytics products and services. Shahidul has over 15 years of technology experience beginning his career with Reuters Analytics. He held executive technology leadership positions at large financial companies - as Sr. Director at Freddie Mac, First Vice President at Bank of America - Countrywide, and CTO at Aames Financial.