Speaker "Shahidul Mannan" Details Back
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Name
Shahidul Mannan
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Company
Mass General Brigham (Partners Healthcare)
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Designation
Head Of Data Engineering & Innovation
Topic
A new era of Customer Experience: How Predictive Analytics is transforming Customer engagement
Abstract
Innovation in Predictive Analytics is taking Customer Experience journey to a new level. Use of advanced analytics in predicting customer behavior, exploring customer and omni channel transaction data with machine learning, deep learning, NLP, NLU, and building new interactive capabilities based on Predictive Analytics and combined with Chat bots are re-shaping cognitive and efficient customer engagement and reshape effective marketing strategies. This session will cover technology and industry trends, business drivers, use cases and key challenges on the road to Predictive Analytics and AI adoption in the industry.
Profile
Shahidul Mannan is the Head of Data Engineering and Innovation at Mass General Brigham (Partners Healthcare) – largest healthcare organization in New England. He is also founder of Bridge Innovation Institute – an organization focused on education and innovation connecting global talents and entrepreneurs, and founder Principal of MBS Analytics. Shahidul served as the Chief Analytics Officer at Human Health Project. Most recently he commercialized data and AI products at TTEC Digital as Vice President and GM of AI Platform products. Shahidul also led at Dell EMC as Global Head of Big data and Analytics – leading all data assets and building next generation Data Lake and AI driven Analytics across enterprise, and at Altisource, where he served as Vice President of Technology - responsible for all data management, big data, business intelligence and advanced analytics, developing Fintech analytics products and services.
A 20 years veteran in Data Analytics and Technology, Innovation management, Shahidul has a B.Sc. in Engineering from Bangladesh University of Engineering and Technology and an MBA in Finance from Baruch College, New York. Shahidul obtained Executive Certifications in Strategy, Innovation and Data Analytics at Sloan Management School in MIT and Tuck School of Business in Dartmouth College.