
Speaker "Shahidul Mannan" Details Back

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Name
Shahidul Mannan
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Company
TTEC Digital
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Designation
Head Of Technology
Topic
A new era of Customer Experience: How Predictive Analytics is transforming Customer engagement
Abstract
Innovation in Predictive Analytics is taking Customer Experience journey to a new level. Use of advanced analytics in predicting customer behavior, exploring customer and omni channel transaction data with machine learning, deep learning, NLP, NLU, and building new interactive capabilities based on Predictive Analytics and combined with Chat bots are re-shaping cognitive and efficient customer engagement and reshape effective marketing strategies. This session will cover technology and industry trends, business drivers, use cases and key challenges on the road to Predictive Analytics and AI adoption in the industry.