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Speaker "Joe Chrzanowski" Details Back

 

Topic

Using AI to provide insights and recommendations from activity data

Abstract

In the customer age, being able to extract relevant communications information in real-time and cross reference it with context is key. This presentation will explain how Salesforce is using data science and engineering to monitor Salespeople activities in real-time and surface insights and recommendations across products.

Profile

Engineering Manager for a team building a near-real-time pipeline for processing E-mail data, extracting insights, and filtering out the signal from the noise to pinpoint the most relevant activity.