Speaker "Rishi Jain" Details Back



Applied AI towards enhancing Customer Experience


There has been a large number of applications and start-ups in today's marketplace, who are working on the Customer Experience across various touch-points, their life-cycle and organisational processes. No matter what the level of profiling, re-targeting, tracking & campaigning is done by the analytical models, the customer is either ignorant, or is over-communicated - which is one the burning issues of most of the organisations world-wide. A true AI architecture with the right set of self-learning capabilities can go a long way towards phenomenal customer experiences.


Rishi Jain is an enthusiastic and dedicated professional in the fields of Advanced Analytics, AI, NLP and ML along with Statistical Modeling, Pricing & Strategy as well as Product Management. He has a rich experience of around 14 years and is currently serving Aviva Life Insurance as the Head of Analytics, BI & CRM/CLM. Earlier he has been in similar Director of Analytics roles with Snapdeal (India’s leading online marketplace) and with Telecom operators like MTS, Tata Docomo and Idea Cellular Limited. Rishi’s expertise spans a wide range of business and analytics solutions. Key strengths include:  Advanced Analytics & Insights | Project Head for large-format roll-outs in Technology adoption, Automation & Digitalization  Proficient with technologies like SQL databases | SAS, R, Python | MS Office/VBA | Tableau, Qliksense, Omniture | Big Data (Hadoop, Pig, Hive) | CRM, BI/EDW/CDC  Strategic Planning | P&L | EBIDTA Turnarounds & profitability | Forecasting | Technology Adoption  Channel Sales Strategies | Processes & Programs | Go-to-Market Strategies | Campaigns & Leads Management With a degree in MBA/PGDBM and B.E., Rishi has an in-depth understanding of the applied Analytics, Project Management and organizational transformations. He strives for continued excellence and adoption & implementation of newer technologies as needed.