Speaker "Rishi Jain" Details Back
-
Name
Rishi Jain
-
Company
Aviva Life Insurance
-
Designation
Head Of Analytics
Topic
Applied AI towards enhancing Customer Experience
Abstract
There has been a large number of applications and start-ups in today's marketplace, who are working on the Customer Experience across various touch-points, their life-cycle and organisational processes. No matter what the level of profiling, re-targeting, tracking & campaigning is done by the analytical models, the customer is either ignorant, or is over-communicated - which is one the burning issues of most of the organisations world-wide. A true AI architecture with the right set of self-learning capabilities can go a long way towards phenomenal customer experiences.