Using NLP and ML to Optimize Customer Experience

Every time your sales, marketing, and support teams interact with customers, it's an opportunity to provide an excellent experience. Customers are engaging you with your organization and brand on multiple channels both directly and indirectly. Phone, email, live chat, website, or social media generate millions of conversational data points that were previously a black box. With the help of NLP and ML techniques, we can start to break down these conversations and build automated workflows. Learn how we've used custom data sets and training models at Fireflies.ai to bring AI to our customer facing teams.