Data and Artificial Intelligence are about people first, technology second

Data and analytics and Artificial Intelligence (AI) hold enormous potential to transform how we conduct business and build relationships with customers. But in all the hype around new technologies, a critical part of the dialogue is often missing: Customers and employees – people – are the most important part of any data and analytics or AI strategy. Your business simply won't be successful if you don't have the right employees to develop solutions or if those solutions don't meet the needs of customers. Only when you prioritize people can you truly harness the potential of data and analytics or AI. At TD, as part of our journey to become a data-driven bank, we're creating predictive and personalized customer experiences by investing in market-leading data and analytics and AI capabilities and partnerships. But first and foremost, our strategy is about people. I will be presenting on the four key areas of a people-centric approach to data and AI, and provide concrete examples of how TD is implementing this approach in our own data and AI strategies.

Christian Nelissen joined TD Bank in August 2017 as the senior vice-president of Enterprise Data & Analytics. Christian is a recognized leader in data analytics within financial services, and brings extensive expertise in the design and implementation of data and analytics functions within large and complex organizations. Prior to joining TD, Christian led an enterprise function of approximately one thousand integrated data and analytics professionals at the Royal Bank of Scotland, supporting personal, private, business, and commercial banking. He was also responsible for the RBS technology change and data delivery agenda, which included oversight of the bank's data warehouse, big data platform, business intelligence tools, and customer decisioning systems.