How Artificial Intelligence Is Going To Change Hotel Stays Posted on : Jul 09 - 2020

ModiHost is a new platform for hotels that uses artificial intelligence to offer a better hotel management system, centered around personalization of the guest experience. In turn they aim to drive increased spending and brand loyalty. They say they’ve cracked the code that many hotels haven’t, offering a solution for remembering guest preferences and anticipating their needs that most hotels wouldn’t be able to employ on their own.

As the company says it in its whitepaper: “Hotel management is a complex and convoluted industry. It is also a highly inefficient one. The need to operate multiple systems, integrate different booking systems, and process reservations via mediums ranging from email to fax, have made hotel management hopelessly complicated.” Those of us who stay in hotels regularly already have a sense that this is the case, even without much industry knowledge. It is often surprising how little the average hotel gets right in terms of making any given guest feel valued – when in reality, it doesn’t take much to make a big difference.

ModiHost’s goal, as they go on to explain, lies in “creating an advanced AI that can maximize hotel revenue, boost occupancy rates and increase guest satisfaction. It will drive greater efficiencies for hospitality providers, ranging from small motels and boutique hotels to larger chains. This will enable them to compete with the leading hotel giants as well as sharing economy services such as Airbnb.”

Here’s the company’s pitch in an 80-second video.

We talked to Stephan Radwitz, ModiHost CEO, about why he thinks the hotel industry needs a platform like this right now, and what it could mean for the average hotel guest and their experience in the near future.

– How does the platform propose to improve the guest experience and drive return business and loyalty?

SR: We use AI to get acquainted with a guest, learn their habits and automatically offer suitable premium services for them. The platform will remember all previous orders, in-room dining, bookings, concierge requests and all other details of the guest's stay. The platform analyzes this data and offers appropriate options from the moment the guest checks in. View More