10 Downsides Of Using Artificial Intelligence In The Hiring Process Posted on : Aug 15 - 2019

The hiring process is an important, but time-consuming, process. It can be exhausting to sort through applications to determine which candidates have the necessary qualifications for your job opening.

One time-saving technology recruiters and hiring managers are using is artificial intelligence (AI), which can be especially useful when sorting through a large number of applications. However, there are also some potential downsides to consider when using AI.

We asked 10 Forbes Coaches Council members what issues AI raises with increased use in the hiring process, and how you can best work around those challenges.

1. Can Be Off-Putting For Candidates

While technology is useful, it's important not to lose sight of the human factor. Top talent might be put off by the lack of human touch. Screening interviews are being done, in some instances, by software instead of humans. Not everyone performs well when being recorded. Many suffer from anxiety under such conditions, resulting in low metrics and missed opportunities. Use technology wisely. - Erin Urban, UPPSolutions, LLC

2. Learns Human Biases

There is a great promise that AI can eliminate human biases, such as gender preferences or hiring students from a certain university. However, AI needs a lot of data so it can screen resumes like humans. Moreover, it learns through observing repetitions of previous behaviors. There is a risk that it will adopt biases from these patterns if it is not updated properly. - Inga Bielińska, Inga Bielinska Coaching Consulting Mentoring

3. Ignores Resumes That Aren't Search Engine Optimized

Most job seekers aren't aware of how AI, or an applicant tracking system, will process their resume. This creates the challenge for the recruiter of missing out on great candidates if the resume isn't written in the most appropriate format. For example, if you're looking for CRM experience and the resume says “SAP experience,” will it know the difference? Be careful what you search for! - Gavin Ryan, NEKSA

4. Lacks 'Gut Instinct'

AI will be a great way to replace simplistic job responsibilities. That opens the door for more growth opportunities for employees who used to spend time doing those tasks. However, there will always be the need for the human touch, including incorporating gut instinct into the hiring experience. The key is to keep the human aspect involved in the question and answer part of the process. - Dr. Diane Hamilton, Tonerra. View More