Autonomous chat bot for Domain Specific Topic

Last couple of years the chat bot concept has evolved from answering redundant questions to answer a question by understanding domain, topic and context and query data, digest information and present answer in an actionable format. Above process gets more complicated when we use it for specific domain where terminology doesn't always follow a natural language framework and the corpus is full of abbreviations. in this scenario training an AI bot become more complex at multiple levels. In a real-world scenario there are only few SME- Subject Matter Expert wo has deep knowledge in a very specific area such as customer solutions, maintenance, legal and medical expertise etc. Solving such a confined domain using AI would not only retain and centralize knowledge but also optimize the solutions lead time for time and errors.

I am Shashi Gudur, Data scientist at Microsoft Azure Site Reliability Engineering group. I currently work on domain specific autonomous chatbot which helps solve and mitigate crisis management problems. I have completed close to 10 years as Data Scientist, worked on AI & Machine learning applications in various industries which includes Insurance, supply chain, Manufacturing& operations, Software: building next generation cognitive tools to help optimize work space. I enjoy solving business problems and optimize solutions using data and machine learning. I envision a world with AI which empowers humanity and environment.