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When should someone trust an AI assistant’s predictions? Posted on : Jan 19 - 2022

Researchers have created a method to help workers collaborate with artificial intelligence systems.

In a busy hospital, a radiologist is using an artificial intelligence system to help her diagnose medical conditions based on patients’ X-ray images. Using the AI system can help her make faster diagnoses, but how does she know when to trust the AI’s predictions?

She doesn’t. Instead, she may rely on her expertise, a confidence level provided by the system itself, or an explanation of how the algorithm made its prediction — which may look convincing but still be wrong — to make an estimation.

To help people better understand when to trust an AI “teammate,” MIT researchers created an onboarding technique that guides humans to develop a more accurate understanding of those situations in which a machine makes correct predictions and those in which it makes incorrect predictions.

By showing people how the AI complements their abilities, the training technique could help humans make better decisions or come to conclusions faster when working with AI agents.

“We propose a teaching phase where we gradually introduce the human to this AI model so they can, for themselves, see its weaknesses and strengths,” says Hussein Mozannar, a graduate student in the Social and Engineering Systems doctoral program within the Institute for Data, Systems, and Society (IDSS) who is also a researcher with the Clinical Machine Learning Group of the Computer Science and Artificial Intelligence Laboratory (CSAIL) and the Institute for Medical Engineering and Science. “We do this by mimicking the way the human will interact with the AI in practice, but we intervene to give them feedback to help them understand each interaction they are making with the AI.”

Mozannar wrote the paper with Arvind Satyanarayan, an assistant professor of computer science who leads the Visualization Group in CSAIL; and senior author David Sontag, an associate professor of electrical engineering and computer science at MIT and leader of the Clinical Machine Learning Group. The research will be presented at the Association for the Advancement of Artificial Intelligence in February. View More