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Businesses expect to double their AI usage this year Posted on : Jul 17 - 2019

Businesses that work with artificial intelligence (AI) and machine learning (ML) are set to grow their usage of the technology in the next few years, according to a new Gartner report.

The analyst firm found that most top businesses currently have four AI or ML projects running today on average, and expect to add six more projects within the next 12 months.

Within three years, businesses expect to add another 15 AI / ML projects, meaning that by the time we hit 2022, many companies will have an average of 35 AI / ML projects in place.

Businesses use AI and ML mostly to improve their customer experience, but they find the technology super useful internally, to support decision-making and give employees valuable recommendations.

The second most important project type seems to be task automation, as 20 per cent of respondents claimed it was their number one motivator.

At the same time, businesses are met with known challenges, such as the lack of skill, understanding and issues surrounding data and its quality.

“Finding the right staff skills is a major concern whenever advanced technologies are involved,” said Jim Hare, research vice president at Gartner. View More