Edward Kowalski Ed brings over 20 years of experience in leading global strategy, brand and product marketing for the Retail business vertical at Sutherland. He also leads new business process solutions integrating data, analytics and technology to drive better outcomes for retailers and their customers. Prior to joining Sutherland, Ed served as the Marketing Consulting practice lead at Experian where he helped retailers and hospitality businesses map out integrated omni-channel customer experience journeys. He then mapped these journeys to analytically-driven marketing programs that delivered delightful customer experiences driving customer loyalty and lifetime value. Ed was also VP of Retail Product Development at Opera Solutions. He was responsible for new analytics product ideation, development, and management as well as go-to-market strategies and execution. Before Opera Solutions, Ed held various leadership roles in retail technology sales and consulting, digital customer experience architecture and eCommerce software development. Over his career, Ed worked closely with clients such as L Brands, Neiman Marcus, Sears, Dick’s Sporting Goods, Coca-Cola, CVS Caremark, Samsung, BRP, ConAgra Foods, and Orbitz.